Parking in Calgary? Get the MyParking app!The CPA's MyParking AppThe MyParking App is available on the Google Play Store or Apple App Store for free! Features of the MyParking App
If you need assistance, please contact our Contact Centre by emailing: parkplus@calgary.ca or please call 403-537-7275.
Features of the MyParking AppStart and Stop a Parking Session: Easily start and stop a parking session, you will only pay for the time you parked Find Parking: Enter an address to find ParkPlus zones near the location you want to park at. Manage Phones & Licence Plates: Update your phones and licence plates on the fly See your Account Activity: Access a free record of your parking transactions for the current and five previous months. If you require additional records, please e-mail parkplus@calgary.ca In-app Notifications: You will recieve an in-app notification when your time is about to expire Automatic Fund Top Up: Don't worry about running out of funds. Save your payment information and every time your account balance drops below $5, it will automatically reload with your selected top up amount. If your account balance does not cover your full parking session, you must first stop your current parking session and start a new session as the system will not automatically extend your parking session when your funds are automatically topped up. FAQQ: How do I check my account balance on the app? A: You can easily check your account balance by clicking on your user profile in the top right corner. Q: How do I add more funds to my account using the app? A: You can add funds to your account by clicking on your user profile in the top right corner, click Add Funds, select the amount you want to add (you must add a minimum payment of $25) and click Add Funds. Please note, if your account balance is low and you add funds to your account, you must first stop your current parking session and start a new session as the system will not automatically extend your parking session when more funds are added. Q. Can I automatically load funds onto my account using the MyParking app? A: Yes, you can set up auto top up by clicking on your user profile in the top right corner, click Add Funds and then click Set Up Card Information. Once you have set up your card information you can enable or disable auto top up by clicking Auto Top Up. By enabling that button, it will automatically reload your account every time your balance drops below $5.00 with your selected auto top up amount. If your account balance does not cover your full parking session, you must first stop your current parking session and start a new session as the system will not automatically extend your parking session when your funds are automatically topped up. Q. Can I edit my account details using the app, such as my licence plate or phone number? A: Yes! The app allows you to update your license plate and phone number using the app. Q. When logging into the MyParking app, what phone number do I use to log in? A: You can use ANY phone number that is listed in your ParkPlus account when logging into your account on the app. It does not have to match the phone number of the phone or device you're using. For example, if you share an account with your spouse, you could enter their phone number with the account username and password, as long as that phone number is listed on the account. Q. What should I do if I have am having trouble stopping my parking session through the app? If you are having difficulties stopping your parking session with the app, you can also use call into ParkPlus (403-537-7275) and listen to the voice prompts or use Text to Park to end your parking session. Please note that no matter which method you use to start a parking session, the same phone number must be used to stop the parking session. Therefore, if you use another phone number when logging into the MyParking app, you would need to text or call from that number to stop your parking session (if unable to do so through the app). Q. I'm having difficulties logging in to the app. What do I do? A: Your Username can be the username you created or the email address associated with your account. You can reset your password online, but please note, it can take up to 30-60 minutes for the information to be reset on the ParkPlus server. You can also start and end sessions using your ParkPlus account by calling or texting; click here to learn more. If you need further assistance, please contact parkplus@calgary.ca or call 403-537-7275 and we'll investigate the issue further. Q: I was setting up my ParkPlus account on the app and was interrupted; can I continue the set-up on the app? If you experience an interruption while setting up your ParkPlus account on your app, you must continue the set-up process on a computer. You will not be able to continue to set up your account through the app. Q: What version does the device need to be for the new MyParking app? In order to update/download the new MyParking app, Androids need to be version 6 and up and iOS devices need to be iOS 9 and up. For older devices, you will be unable to use the MyParking app. Please use our Virtual Pay Machine at https://vpm.parkplus.ca to pay for parking. Update your MyParking AppCalgary Parking changed payment providers from Bambora to Moneris on the MyParking App. Please update your MyParking App to the latest version to ensure there is no disruption to your parking. There will be no change to the funds that are in your ParkPlus account. If you previously set up credit card information or enabled auto top up on an older version of the app, please update your app and re-enter your credit card information and re-enable auto top up so you can continue to add funds to your account easily. You will be unable to add funds on the older versions of the MyParking app as it will no longer be supported. Please update your MyParking app to the latest version to continue use. We apologize for the inconvenience. How do I update my MyParking app? 1. Go to the MyParking app on the Google Play Store or Apple App Store 2. Click Update
Manage Visitor Parking Sessions Feature for RPP UsersIf you are a residential parking permit user, you can manage your visitor parking sessions on the MyParking app! Once you've set yourself up on the MyParking app (find out how to do this here) and have access to the Manage Visitor Parking Sessions feature, all you need to do to use it is open the app, navigate to the "RPP Visitor" section then enter the licence plate number of your guest and press 'Start'. When they leave, stop the parking session by pressing the 'Stop' button. That's it, really!
'Park A Friend'Using ‘Park a Friend’, you can now start a parking session for any licence plate that you would like, even if it is not on your account, and it doesn’t matter if the plate is attached to another account. Possible uses for this feature include rental cars, company cars, or to impress your date by paying for their parking. With the MyParking AppTo use this feature, log in to the MyParking app and follow a few simple steps:
With a Web BrowserTo use this feature, log in to the ParkPlus account at https://m-cpa.parkplus.ca and follow a few simple steps:
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